Product Quality
We work with suppliers to review product information and maintain reasonable quality-control procedures. Product materials, dimensions, functions, and care instructions are described on the applicable product page based on the information available to us.
If an item arrives damaged, defective, or materially different from its product description, please contact us in accordance with our Refund Policy.
Shipment Tracking And Protection
Tracking information is provided when it is available from the carrier. If shipping protection or insurance applies to an order, its availability, coverage, exclusions, and applicable conditions will be displayed during checkout or in the order confirmation.
If a package appears to be lost or arrives damaged, please contact support@terranestly.com so that we can review the order and available carrier information.
30-day return policy
If your order arrives damaged or defective, you have 30 days to request a return. If you are not entirely satisfied with your purchase, it is easy to return and receive a refund.
Customer Care
We have a team of live carers ready to help you and answer your questions within 72 hours.
Secure Payments and Information
We use commonly adopted technical and organizational safeguards designed to help protect information submitted through our website. Payments are processed through the payment methods and service providers displayed at checkout.
No method of transmission or electronic storage can be guaranteed to be completely secure. Customers should contact us promptly if they believe their account or payment information may have been used without authorization.