If you have questions about an order, product, return, or refund, please contact our customer service team. To help us respond efficiently, please include your order number and a brief description of your request.
Operating Company: Shenzhen Yidian Interactive Technology Co., Ltd.
Registered Address: Room 301, City Mountain and Sea Center, No. 11 Zhongxing Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen.
Customer Service Email: support@terranestly.com
Customer Service Phone: +86 152 5819 2844
Phone Service Hours: Monday to Friday, 9:00 a.m.–5:00 p.m. EST. Response times may be longer during public holidays or periods of unusually high demand.
Email Response Time: We aim to reply within 24 hours.
Please do not send duplicate inquiries, as this may delay our response.